If your IES software licence does not cover maintenance and support you now have the option to purchase support credits as required. Technical support credits are a convenient way for you to gain direct access to our personal, professional support network connecting you with our team of friendly support staff.
HOW CAN I ORDER SUPPORT CREDITS?
Order and pay online through this website using WorldPay.
|
Currency
|
5 credit bundle
|
12 credit bundle
|
20 credit bundle
|
|
GBP
|
£50
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£100
|
£150
|
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EUR
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€70
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€140
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€210
|
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USD
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$80
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$160
|
$240
|
|
AUD
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$120
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$240
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$360
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HOW MUCH CREDIT WILL BE USED FOR EACH REQUEST?
Credits are used up depending on the work required to resolve the issue. We will always advise you in advance of undertaking any support the number of credits your enquiry will require. As a general guide:
1 credit = responding to a simple non-model based enquiry
2 credits = responding to a simple model based enquiry
3+ credits = responding to a complex model based enquiry that requires simulation
HOW DO I CONTACT SUPPORT?
We aim to make our support service as convenient as possible for you to use. Support via support credits is offered by:
E-mail - send your query to support@iesve.com ensuring you include your full name, company name and latest WorldPay transaction number
Telephone - call us on +44 (0) 141 945 8500
Unfortunately access to the online support centre is only available to those customers whose licences cover maintenance and support.
HOW DO I CONTACT SUPPORT?
We aim to make our support service as convenient as possible for you to use. Support via support credits is offered by:
