Run IES application cleanup utility i.e. IESClean.exe, this can be found in C:\program files\IES\VE x\apps\iesclean.exe (Most recommended)
Ensure that ‘Permanently remove IES license keys in’ checkbox is checked (Shown in following image).
Note: if option to remove keys is not presented then you can download an updated IESClean.exe here (save to local machien and then run)
This will then generate an uninstall PIN – please send this to firstname.lastname@example.org
You can find this file in Start > (my) Documents > IES > LogFiles. The file is called IESReport.txt
To install the <VE> Software on your new machine, please download the latest VE installer from the download centre on our website, you may need to register to use the <VE>, but this should only take a few minutes.
Go to Help > Request licence Keys if you haven’t already done so, fill in all fields and click “Don’t Have E-mail”
You can find this file in Start > (my)Documents > IES > LogFiles. The file is called KeysRequest.txt
Once you receive your licence, please activate either by:
• Clicking Help > Activate Software within the VE
• Saving the keys.txt file from the download link in the activation email and saving to the licence directory. If you are unsure of the licence directory, you can check this in the VE by going to Help > Troubleshooting > Keys Info.