Many of you will now be working remotely so we want to reassure you that we’re here to support you. We're taking steps to keep things running as smoothly as possible for you including software licences for remote working, ongoing technical help, free training resources and continued project based support from our Consulting team.
We appreciate that these are extremely challenging times so please don’t hesitate to contact us if you need help, and most importantly of all take care and stay safe.
If you are unable to access your usual IES license keys from home, we’re happy to provide you with temporary licences to allow you to continue using the software.
Please contact firstname.lastname@example.org and we will provide guidance on how to access a temporary licence.
If your University has an account with us for teaching, we can provide temporary licenses directly to students who are unable to gain access to the software. Lecturers or IT Managers should contact email@example.com for further instructions.
We’re doing all we can to make sure business is running as smoothly as possible. Our team will be available to assist you as normal throughout this period. Please visit our Help Centre contact page for more information on how to get in touch.
We are offering access to a series of free online training resources to ensure you are supported with continuous IES learning throughout this period.
Face-to-face courses will be reinstated as soon as it is safe to do so. In the mean time, we can provide in-depth online training to address any specific training needs.
Our team are fully open for business as usual. We understand that this may not be the same for everyone, and we’d like to help.
Our global team are fully operational and you can contact us in the usual ways with your project enquiries. Although many of our staff are working remotely this does not impact our ability to deliver results to customers with no loss of quality or speed of delivery.
Whilst we will not be attending face to face meetings for the next period of weeks, we can attend meetings by phone or video conference. We are fully equipped with the technology required to continue providing you with the highest level of customer care that you are used to.
If you are struggling with resources to meet your own building analysis projects or need project based support, then please contact us. Our Consultants will be pleased to discuss how we can assist you with your projects.