Your Success Is Our Priority
At IES, we believe that unlocking the power of IESVE software starts with empowering your team. That’s why our Customer Success Services are designed to help you become more proficient and efficient with IESVE - unlocking its full potential with the support of our expert building performance engineers.
Tailored, On-Demand Expertise
We offer a flexible suite of services to help your team stay ahead, giving you access to our global consulting team’s 300+ years of combined experience. You can draw from any of the following, based on your needs and package level:
- Assistance with ongoing project management and onboarding of new users
- Project-specific model reviews
- Configuration of product, user management and project-based training
- Expert consultation and domain expertise
- Ongoing training and best-case practice sharing
- Custom data transformations and reporting (dependent on feasibility evaluation & feature availability)
- Weekly or bi-weekly status calls and review sessions
Customer Success Packages
Our team will work with you to tailor support to your project goals, user skill levels, and long-term plans.
Getting Started Is Simple:
✅ Choose a package that fits your needs
✅ Meet your dedicated IES Customer Success contact and create a plan for success
✅ Access services as needed throughout your package term
✅ Track progress to make sure you meet your goals
| PACKAGE | Hours included |
|---|---|
| Essential | 20 hrs |
| Professional | 45 hrs |
| Expert | 125 hrs |
