iSCAN FAQs

Have you got a question that isn't covered in the FAQs below? For more information contact us.

How can I trial iSCAN?

A free 30-day trial available is available on request from sales@iesve.com. You’ll be allocated a dedicated BD who’ll be your point of contact during the trial.

You’ll need to decide who from your organisation you want to have access to your trial. The trial can include access for multiple team members if wanted, or just individual access. Once decided please do both of the following:

  • Confirm name and email address of all users you’d like included on the trial to your dedicated BD.
  • Ensure each staff member has a registered account on the iesve.com website

Once your BD contact has confirmed that your trial is live users can login to iSCAN using the details registered for their iesve.com account.

iSCAN currently has the following material available to support you during your trial. Any specific questions should be directed to your BD contact.

During your trial you can create a project, upload data, analyse and download it etc. After the 30 day trial has ended the project and data will be stored for a limited time so that should you wish to purchase you can access this information again and pick up where you left off.

What are the purchase options?

Bespoke quotations are available from our Sales team based on your specific technical requirements, and the number of projects, buildings, data imports and named users that you require. Options with built-in phone support, training and consultancy are also available. Contact sales@iesve.com for further information.

Do you offer support?

Yes, email support is provided as standard and phone support is also available depending on the package purchased. The IES Support Team will be happy to assist you with any query you have. Email support@iesve.com for assistance.

Is set-up help available?

Yes, support in setting up historic or live data import into iSCAN can be purchased though our Consulting Service, or included in the package purchased.

What Training is provided?

A series of free online training videos covering basic usage of iSCAN are provided with purchase. Project based or more advanced training can be purchased though our Consulting Service, or included in the package purchased.