Can’t find the answer to your question in the Knowledge Base or User Guides? Don’t worry, the IES support team will be happy to assist you with any query you have regarding the Virtual Environment.

Please be aware that direct support from our team is only available to those customers whose licences cover maintenance and support. There are other resources available to users that are not entitled to technical support including our knowledge base, user guides, forum and YouTube Channel.

Students looking for direct support are advised to consult their University Department or Course Tutor for assistance.

Submit Your Query

Please take a moment to sign in to your account and fill out the submit a query form to send your support query directly to a member of our team.

If you would like to call the Technical Support team then please dial a number below and choose option 1 for software support enquiries:
UK (GMT 9 – 5):   +44 (0) 141 945 8500
US (PST 9 – 5):     +1 617-502-2085
Submit A Query

Any Feedback?

Have you got a new feature that you would like to see in the VE or would you like to notify us about an issue with the software? Feel free to send your comments to