How do I activate my licence keys?
First ensure the VE has been downloaded and installed.
Within the VE
Help > Request Licence Keys
Fill in form
Click “Don’t Have Email”
From the Taskbar
Start > (my) Documents > IES > LogFiles.
Attach KeysRequest.txt file to an email and send to Keys@iesve.com.
Once the request is received, we will process and send you an activation email – this can take up to one working day.
Once the Activation email is received either:
- Help > Activate Software
- Download from link in the email, and save into the licence directory and restart the VE.
The licence directory should be one of the following:
XP - C:\Documents and Settings\All Users\Application Data\ies\apps\Keys
Windows 7\Vista - C:\ProgramData\ies\apps\keys
If you are unsure of your licence directory, please check via Help > Troubleshooting > Keys Info.
Please note, the Application Data and ProgramData folders are hidden. To ‘show’, please do the following:
XP -
- Open any folder
- Go to Tools > Folder Options
- Click the View tab
- Select Show hidden files and folders
Vista/Windows 7 –
- Go to Organize > Folder and Search Options
- View Tab
- Show hidden files folders and drives
- Apply
- OK
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